"I would like to take this opportunity to show my appreciation by sharing my experience with Paul Sylvester and his coaching with you. I’m fortunate enough to work for a multi-state construction organization that values having a professional behavioral coach or mentor. When I was first introduced to Paul Sylvester, I was impressed and looked forward to seeing what he could offer me and my team of 18 superintendents. We were already doing Dale Carnegie training but were looking for a deeper level of engagement to hopefully deliver a higher level of change and improvement in leadership.

As Director of Operations, I face daily challenges working with five offices, 12 departments, and roughly 600 field employees over multiple states.I have been with the organization for 18 years, and I believe that I am a good leader for the organization. But in a short period of time, Paul helped me realize I wasn’t as good as I thought. The experience of sitting with my direct reports (18 superintendents) covering what I do right and what I do wrong was very humbling. This was achieved by taking a 363 assessment, which taught me where I needed to improve my leadership. One of the biggest takeaways I learned from these 363 assessments was understanding how someone else feels instead of how I feel about them or a situation. An old saying is, “Treat people how you want to be treated.” Well, I’m here to tell you, that’s the wrong way to think. We should be treating people how THEY want to be treated. The 363 assessment and Paul’s coaching will help you understand your employees' personalities more and give you the results you seek in better leadership. After taking the 363 assessment, we took another evaluation, “The 5 Behaviors of a Cohesive Team,” to see how well the team worked together. These results, again, were very alarming to me. I quickly realized the team was more about themselves or their department than helping each other. As the group leader, I realized I had my work cut out to get my superintendents to work more as a team. The assessment showed us that trust amongst the group was lacking and that trust is the building block of a great team. Six months later, we took a follow up 5 Behaviors of a Cohesive Team assessment and the results showed that our team was working more harmoniously than ever before. We had built vulnerability trust amongst the group. We would not have been able to achieve those results without the coaching and development of Paul Sylvester. My team and I overcame many obstacles throughout our training. Everyone had it in them to make the change but it started with ME first. Everyone seemed to fall in line once everyone saw that I was on board with making changes to my behavior. I wouldn’t have been able to change my team and my behavior if it wasn’t for our CEO engaging with PS363 Management Redefined, back in 2016, giving me the opportunity to work with Paul Sylvester this last year. I’m eternally grateful for the behavioral changes it made for me professionally and personally. My superintendents and my family thank you, Paul, and more importantly, I thank you for your guidance in my lifelong leadership journey. PS363 Management Redefined coaching is the next level of training we are looking for in our organization. It surpassed many other training programs we have tried in the past."

"As an Executive Coaching client of Paul’s, I am extremely pleased with the positive changes that have occurred in my behavior as a direct result of Paul’s coaching. Even though I have been a successful business owner & senior executive for several years, through Paul’s work my confidence, self-image, and outlook of life & business have significantly improved in a matter of weeks. Through his coaching, my communication and relationship skills have improved, turning from cool & aloof to warm & engaging, noticed by colleagues and family alike.

Paul has high expectations of his clients, as well as himself, yet he walks the talk. Recently, I started as an Adjunct Professor in a MBA program. Previous to Paul’s coaching, my teaching style was very direct & factual, without much behavioral interaction – an information dump. Since working with Paul, the same information is taught with interactive engagement between the class members & myself, making the learning more fun, and the experience more positive for both parties. Paul is an expert in the field of Behavioral Training and Executive Coaching, delivering a tremendous value. I highly recommend him to any individual, group or corporation needing/wanting to improve communications, customer service, relationships, sales and/or leadership."